Frequently Asked Questions

Everything you need to know about shopping with Tegiwa.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a request.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring a similar garment you own to ensure the best fit before purchasing.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.

Can I track my order once it's shipped?

Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor its progress.

Are your materials sustainably sourced?

Tegiwa is committed to ethical fashion. We prioritize organic cotton and recycled materials across our collections to minimize our environmental footprint.